Shipping & Returns

PACKING

Upon receipt of your payment, the supplier finalises customisation of your product and final quality inspection(s).  Each order is carefully packaged using strong cardboard packaging and acid-free tissue paper to provide robust protection for your goods in transit.  

Orders for delivery within Australia are routinely shipped by standard registered mail services of Australia Post and include insurance while in transit.  Once your order has been received, the goods are deemed your responsibility and insurance from Carolyn Unwin and Australia Post has ceased.  

TIME TO FILL ORDER

Wherever possible, the supplier aims to send your goods witin the next three working days following receipt of full payment.  At times, however (and particularly pertaining to customised orders), given the nature of hand-finishing and sizing an order, goods may need to be sent within up to five working days following receipt of full payment.

At times, there may be unavoidable delays to filling your order, due to circumstances beyond the control of the supplier.  In such circumstances, you are entitled to a refund and the supplier aims to notify you via email if this occurs. 

DELIVERY

You are responsible for ensuring that the shipping address details provided for your order are correct.  Carolyn Unwin is not responsible for incorrect addresses, refused shipments or unclaimed shipments.  Packagages that are returned to Carolyn Unwin by Australia Post for any reason will be subject to a return charge (calculated on by Australia Post charges) and a resending charge (calculated by Australia Post charges).

If you are not at the address supplied when Australia Post attempts delivery, it is your responsibility to organise the collection or redelivery of your order within 7 days.

RETURNS, EXCHANGES & CREDITS

Returns are accepted on goods, including goods damaged in transit, within seven (7) days of receipt of delivery.

It is requested that you email the supplier upon receipt of damaged goods and/or parcel(s), including photo of the product(s) and packaging.

You may be required to provide proof of purchase to the supplier.

You are required to organise and pay for return of the faulty or damaged product(s) to the supplier with two weeks of receipt of delivery.  Please note that products must be returned to the supplier in their original condition and in original packaging complete with all tags, instructions and inserts.  Products must be in new condition and unworn.

Refunds will be processed using the original payment method and this may take up to one week following receipt of the returned product(s) to the supplier. 

Where a product has been received as a gift, the supplier is unable to credit the gift recipient.  The refund will only be credited to the original purchaser.

All returns and exchanges are subject to our terms and conditions.

Please note that the supplier does not accept returns on sale items.